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Study Reveals Investors Demand Both Robo and Human Advice

Wednesday, December 7, 2016 - 09:00

NEW YORK, Dec. 7, 2016 /PRNewswire/ -- A new study conducted by the Financial Planning Association® (FPA®), the leading membership association for Certified Financial Planner (CFP®) professionals, and Investopedia, the web's premier source of trusted financial content, reveals that today's investors require both high-tech and high-touch forms of advice to satisfy their increasingly complex financial needs. The survey of Investopedia users in the U.S. proved that while investors are happy with using robo-advisors, they are more satisfied when using both a human advisor and an automated investing platform.

"The debate about whether robos or human advisors will win is moot. The future of financial advice is bionic - a powerful combination of both," comments David Siegel, CEO of Investopedia. "As investors get more comfortable with automated investing platforms, they're starting to demand both the low-cost benefits such platforms provide and the irreplaceably customized and high-touch approach of financial advisors."

The study, High-Tech and High-Touch: Investors Make the Case for Converging Automated Investing Platforms and Financial Planning, surveyed 2,002 residents of the United states over the age of 21 who have input in their household's investment decisions. The results reveal that investors are highly satisfied with using automated investing platforms -- 73 percent of respondents indicated they are satisfied or very satisfied with their primary automated investing platform. Similarly, 75 percent of investors primarily working with a financial planner/advisor are also satisfied or very satisfied.

Investors currently using an automated investing platform shed some light on what has made these services so attractive:

- Eighty-one percent are confident that the automated platform they use supports their financial planning goals.
- Volatility is worrisome - 40 percent are uncomfortable using an automated platform during times of volatility.
- Seventy-five percent are satisfied with the current performance of their primary investing platform.

In particular, when it comes to particular areas of financial advice, respondents noted high degrees of satisfaction working with traditional financial planners/advisors due to the high-touch quality of the advice:

- Seventy percent are satisfied with service related to estate planning.
- Sixty-seven percent are satisfied with tax planning advice.
- Sixty-six percent are satisfied with advice related to retirement.

When it came to the myriad of financial issues investors need to address, the preference of those surveyed was clearly for advice to be given by a financial planner/advisor, although many feel that quality advice can be accessed through an automated investing platform as well. In fact, 32 percent of respondents would use a financial planner/advisor for tax planning and 39 percent would use either for investment planning.

"There is an opportunity for financial planners/advisors, especially those who are CFP® professionals, and automated investing platforms to collaborate for the benefit of the client," says 2016 FPA President Pamela Sandy, CFP®. "Technology is rapidly changing the way people invest and manage their finances, but clearly investors value the high-touch financial advice afforded by professionals. Those investors who utilize the benefits of technology and maintain a face-to- face relationship with a qualified financial planner, like a CFP® professional, will be best positioned to meet their financial goals and achieve financial security."

The survey was conducted between August 25 and September 14, 2016. The full report can be read here.

About Investopedia

Investopedia is the world's leading source of financial content on the web, with more than 25 million unique visitors and 78 million pageviews each month. Powered by a team of data scientists and financial experts, Investopedia offers timely, trusted and actionable financial information for every investor, from early investors to financial advisors to high net worth individuals. Investopedia is wholly owned by IAC (NASDAQ: IAC) and operated by IAC Publishing, a collection of some of the web's largest and most trusted digital media brands. For the latest in financial news and information, visit http://www.investopedia.com.

About the Financial Planning Association® (FPA®)

The Financial Planning Association® (FPA®) is the principal professional organization for CERTIFIED FINANCIAL PLANNERTM (CFP®) professionals, educators, financial services professionals and students who seek advancement in a growing, dynamic profession. Through a collaborative effort to provide 24,000 members with One ConnectionTM to tools and resources for professional development, business success, advocacy and community, FPA is the indispensable force in the advancement of today's CFP® professional. Learn more about FPA at OneFPA.org and follow on Twitter at twitter.com/fpassociation.

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