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Ticketmaster Announces New Ticketing Initiatives With Boston University

Tuesday, July 20, 2004 - 20:34

Ticketmaster, the world's leading ticketing company, and Boston University (BU) announced today the signing of a multi-year contract to provide complete ticketing solutions for four university facilities: Agganis Arena at Boston University scheduled to open in January 2005, the Tsai Performance Center, Walter Brown Arena and the Case Center. As part of the agreement, Ticketmaster will sell and distribute single tickets to each of these venues, provide in-house software to handle season ticketing services and support customized marketing and customer relationship management solutions through Ticketmaster's complete VIP Suite of Product Solutions.

Highlighted in the agreement is the installation of Ticketmaster's Archtics® ticketing platform, which supports the entry control system AccessManager. Allowing enabled venues to monitor entry traffic and validate tickets in real-time, AccessManager expedites replacement of lost tickets, eliminates wrong day event tickets and authenticates event admissions. With the implementation of AccessManager, fans and guests to BU facilities will also be able to log-on to and electronically purchase, download and print their event ticket(s) at the click of a mouse using ticketFast® electronic delivery, providing a secure, easy-to-use service.

"By adopting Ticketmaster's full product suite, Boston University is embracing the future of online integrated ticketing and marketing solutions," said Michael Norton, general manager, Ticketmaster New England. "In fact, guests and fans alike will soon be able to avoid waiting in lines to pick-up event tickets by using ticketFast print-at-home delivery service. Our completely automated ticketing system helps facilities provide the level of customer service guests deserve, at every venue, for every event."

Further ticketing initiatives include the installation of the AccountManager product suite, to be installed at the Agganis Arena for Terrier basketball and hockey season ticket holders. AccountManager provides a richer season ticket experience by enabling subscribers to update account information, renew their subscriptions and forward tickets they are unable to use to family or friends electronically-even at the last minute. In addition, season ticket holders will be able to sell unused tickets through the Terriers ticketExchange, a safe, team-sanctioned online marketplace.

"Ticketmaster's guest-friendly, full-service ticketing and marketing system is really going to streamline box office and ticketing operations across the University, especially now that construction of the new 7,500 seat Agganis Arena is almost complete," said Peter Smokowski, assistant vice president, Office of the Executive Vice President, Boston University. "We are completely dedicated to improving the quality of guest services at each of our facilities -- these new enhancements take ticketing and customer relationship management to a whole new level."

Tickets to events at Agganis Arena at Boston University, Tsai Performance Center, Walter Brown Arena and the Case Center, will be available through, charge-by-phone at (617) 931-2000, and at Filene's retail locations throughout New England.

About Ticketmaster

Ticketmaster, the world's leading ticketing company, sold 100 million tickets valued at $4.9 billion in 2003, through, one of the largest e-commerce sites on the Internet, more than 3,300 retail Ticket Center outlets and 19 worldwide telephone call centers. Ticketmaster serves more than 8,000 clients worldwide and acts as the exclusive ticketing service for hundreds of leading arenas, stadiums, performing arts venues, and theaters and is the official ticketing provider and supporter of the Athens 2004 Olympic Games. Ticketmaster is headquartered in West Hollywood, California and is an operating business of IAC/InterActiveCorp (NASDAQ: IACI).

About Agganis Arena

Located within Boston University's new $225 million John Hancock Student Village-a 10-acre hub of activity designed to be the thriving center of student life and athletics -- Agganis Arena is a state-of-the-art, multipurpose sports and entertainment center scheduled to open in January 2005. A 290,000-square-foot premier venue with 6,300 seats for hockey and ice shows, the Arena is expandable to over 7,500 seats for concerts, sporting events, and family shows.

About Boston University

Boston University -- independent, coeducational, and non-sectarian -- is an internationally recognized institution of higher education and research located along the banks of the Charles River and adjacent to the historic Back Bay district of Boston. With more than 30,000 students from all 50 states and 135 countries, it is one of the largest independent universities in the United States. For over 150 years, Boston University has anticipated the changing needs of its students while serving the greater needs of society.

   For More Information Contact:
   Peter P. Smokowski
   Agganis Arena at Boston University

   Ina Murdock

   Kandus Simpson

SOURCE: Ticketmaster; Boston University

CONTACT: Peter P. Smokowski for Agganis Arena at Boston University,
+1-617-353-6500,; or Ina Murdock, +1-310-360-2322,, or Kandus Simpson, +1-310-360-2321,, both of of Ticketmaster

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